CANCELLATION POLICY AND PROCEDURE FOR PESOPAY

SAME DAY TRANSACTION

  1. To cancel a payment transaction, please send a cancellation request via email to cnc.dept@cablelink.com.ph. Include the following information in your request:

    • Account Number

    • Date of Payment

    • Mode of Payment

    • Reference Number

  2. The approving officer will verify the payment. You will receive an email regarding the status of your cancellation request.

  3. Once approved, the amount will be returned to your e-wallet or bank account.

PREVIOUS DAY'S TRANSACTIONS

  1. To cancel a payment transaction from previous days, please send a cancellation request via email to cnc.dept@cablelink.com.ph. Include the following information in your request:

    • Account Number

    • Date of Payment

    • Mode of Payment

    • Reference Number

  2. The approving officer will verify the payment, which may take up to 7 days. You will receive an email regarding the status of your cancellation request.

  3. Once approved, the amount will be returned to your e-wallet within 7 days.

Data Privacy Notice

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